Shipping Policy

Effective date: October 15, 2026

One country, one service, one price. This page explains exactly how an order from Afootincoldwater gets to you.

Where we deliver

We deliver throughout the United States, to all 50 states. International shipping is not available, and we cannot forward an order to a freight or re-shipping address outside the country.

The service, and what it costs

There is a single option: free standard shipping. It applies to every domestic order with no minimum order value to reach, and it is not a promotion that ends. We do not offer an expedited, express or overnight service, so there is no upgrade to be sold at checkout. All costs, the product price and any applicable sales tax, are shown before you confirm payment, and nothing is added afterwards.

Processing

Orders are picked and packed within 0-1 business days, excluding weekends and major US holidays. An order placed after 2:00 PM ET is processed on the next business day. Orders placed over a weekend or a holiday begin processing on the next working day.

Time in transit

Once the parcel is with the carrier, standard delivery normally takes 2-3 business days. Transit time depends on your distance from the dispatch point and on carrier conditions, so severe weather, a public holiday or a regional backlog can add a day or two beyond our control.

Tracking

A tracking number is emailed to you as soon as your order ships, and you can follow the parcel with it at any time. The first carrier scan can take up to 24 hours to appear, so a number that shows nothing on the first evening is not a problem.

What free shipping does not include

Free delivery covers carriage to the shipping address you entered at checkout, and nothing beyond it. Installation, assembly, in-home placement and the removal of packaging are not included. Please make sure the address is complete and correct before you confirm, since we cannot redirect a parcel once the carrier has it.

Late, missing or undelivered parcels

If tracking stops updating for several days, if the parcel passes well beyond the estimated window, or if it is marked delivered and is not with you, write to us with your order number. We will open an enquiry with the carrier and follow it through to a resolution. A parcel returned to us because the address was incomplete or nobody could accept it will be re-sent once you confirm a correct address.

Damage on arrival

If a parcel arrives visibly damaged, report it within 72 hours of delivery with photographs. The full procedure is in our Refund and Returns Policy.

Questions about a delivery

• Email: support@afootincoldwater.com
• Phone: +1 (216) 953-4383
• Hours: Monday-Saturday, 9:00 AM - 6:00 PM ET