Frequently Asked Questions

Ordering and payment

Which payment methods can I use? We accept Shop Pay, Visa, Mastercard, American Express, Discover, Diners Club, Elo, JCB, and UnionPay. The methods available on your order are the ones shown at checkout.

Is it safe to pay on this site? Yes. Checkout is SSL-encrypted and processed by Shopify Payments, which operates to PCI-DSS standards. We never hold your full card number.

Shipping and delivery

Where do you deliver, and what does it cost? Anywhere in the United States, to all 50 states, and it costs nothing. Standard shipping is free on every domestic order with no minimum to reach. We do not ship internationally, and there is no expedited or express service to pay for.

How long should I wait? Orders are processed within 0-1 business days, and standard delivery then takes 2-3 business days.

How do I follow the parcel? A tracking number is emailed to you as soon as the parcel leaves us. Enter it on our Track Your Order page and it opens the carrier's own tracking.

Returns and refunds

What can I send back? Returns cover three cases: a manufacturing defect, damage in transit, or the wrong item arriving. Contact us within 30 days of delivery. We cannot accept a return because an item was not what you pictured or you no longer want it.

My parcel arrived damaged. What now? Tell us within 72 hours of delivery and send photos of the product, the outer box, the shipping label and the inner packaging. That is what lets us settle it with the carrier.

How do I start a return? Email support@afootincoldwater.com with your order number and a description of the problem, plus photos where they apply. We review requests within 1-2 business days and send return instructions if approved. Approved returns ship back at our cost.

When does the money come back? Once the item is back with us and inspected, the refund goes to your original payment method within 3-7 business days. Your bank may take a little longer to show it.

About the gear

Are the products new? Yes. Everything sold by Afootincoldwater is brand new and in its original packaging. We do not offer gift wrapping.

Will a training or recovery item suit me? Every wedge, strap, roller, cushion and mat lists its exact dimensions and material on the product page, so you can check height, length or diameter before ordering. We describe what a product is and how it is used, and we make no claims about what it does to your body.

Will a car accessory fit my vehicle? Each listing gives the measurements and the mounting method, whether that is a vent clip, a headrest post, the seat gap or an adhesive strip. Measure the spot first; most items are made for standard sedans, SUVs and pickups.

How do I care for leather, foam and mesh? Wipe leather dry and let it air rather than drying it near heat. Rinse foam pads, mats and pool cuffs in clean water and dry them flat. Air mesh bags out instead of storing them damp.

Reaching us

How do I get hold of a person? Write to support@afootincoldwater.com or call +1 (216) 953-4383 during Monday-Saturday, 9:00 AM - 6:00 PM ET. We answer within 1-2 business days.