Refund and Returns Policy

Effective date: October 15, 2026

This policy explains when Afootincoldwater takes a product back, how to ask, and when the money reaches you. It is narrow on purpose, and worth reading before you order rather than after.

1. What qualifies for a return

• Manufacturing defect. A flaw in the materials or the workmanship of the product.
• Damage in transit. The product was damaged on its way to you.
• Wrong item received. What arrived is not what you ordered.

2. What does not qualify

We cannot accept a return for change of mind, for personal preference, or because an item turned out to be a different size or shade than you pictured. This is why every listing carries the dimensions, materials and contents the maker states, and why we would rather answer a question before you buy: write to support@afootincoldwater.com and ask. An item that has been used beyond what is needed to inspect it, or returned without its original packaging, also falls outside this policy.

3. How long you have

Contact us within 30 days of the delivery date confirmed by the carrier. Requests made after that window cannot be processed.

4. Reporting damage

Damage in transit must be reported within 72 hours of delivery. Send photographs showing all four of the following, since the carrier claim depends on them:

• the damage to the product itself;
• the outer shipping box and its condition;
• the shipping label, readable in the photograph;
• the inner packaging materials as you found them.

5. Starting a return

• Email support@afootincoldwater.com with your order number and a description of the problem, attaching photographs where they apply.
• We review the request and confirm whether it is eligible within 1-2 business days.
• If it is approved, we send you return shipping instructions. Please do not send anything back before you have them, as unannounced returns cannot be matched to an order.
• Pack the item as it arrived and send it back using the instructions provided.
• We inspect the item on arrival and process the refund.

6. Who pays the return postage

We do. For any approved return, whether the item was defective, damaged or simply the wrong product, the cost of sending it back is ours. You will not be charged for returning a qualifying item, and the original shipping was free in any case.

7. How the refund is paid

Refunds go back to the payment method used at checkout. We cannot refund to a different card, account or person. We do not offer exchanges or store credit at present; where a replacement is the better outcome, we will say so and arrange it in place of a refund.

8. When the refund arrives

Once the returned item is received and inspected, the refund is processed within 3-7 business days. Your bank or card issuer then needs its own time to post the credit to your statement, which is usually a few days more and is outside our control.

9. Cancelling an order

If you want to cancel, contact us at support@afootincoldwater.com as soon as possible. An order that has not yet been processed or dispatched can be stopped; once it is with the carrier it cannot be, and this policy applies instead.

10. Contact

• Email: support@afootincoldwater.com
• Phone: +1 (216) 953-4383
• Hours: Monday-Saturday, 9:00 AM - 6:00 PM ET